CollegeServ®
CollegeServ® provides support for schools to help students with borrower-related issues, including repayment and enrollment updates.
For borrower support, contact us by:
- Phone: Call 888-272-4665, Eastern Time, Monday 8 a.m. – 11 p.m., Tuesday through Friday 8 a.m. – 8 p.m., and Saturday 10 a.m. – 2 p.m.
- Email: collegeserv@aidvantage.studentaid.gov
- Fax: 866-266-0178
Aidvantage borrower support
Aidvantage is here to help you help your students. We support borrowers in many ways:
- Customer service starting while they're in school and during repayment
- Tools and information to explore repayment options
- Personalized outreach to stay on track with payments
- Frequent communication throughout the loan lifecycle
- Early outreach to prevent delinquency
- 24/7/365 account access through our website and automated phone system
Other school resources
Visit these links to help you work with us and your borrowers: